Jack Kederian

"We didn't know where to start."

As first-time builders, Jack and Jacky felt overwhelmed by the complexity of the process.

"We lacked confidence because we didn’t know how to get in contact with tradies, we didn’t understand the scheduling of how things are done in a build, and we needed help with budgeting."

Build Buddy gave them the confidence to move forward with a clear path:

"The app gave us confidence and ticked all those boxes, making us feel like, ‘Okay, we can do this with Build Buddy’s help.’”

What made you choose Build Buddy over a traditional building company?

We had a rough start but that wasn’t Build Buddy’s fault. The issues came from a designer we engaged independently, before finding the app. That caused us a lot of trouble, but Build Buddy has helped us through all of that, fixing all those issues that were so frustrating and stressful. It’s been really, really good having that support! 

Yes, it is about the cost savings, but for us, it wasn't just about that. It was about having that reassurance that the trades that are on the platform are quality trades. We’ve had three or four trades now on the platform working on our house and they’ve all been great. I think that’s been the challenge - you have your mum-and-dad builders who are building a house, going on-site, asking questions, and changing this or that. It’s good to see that the trades we’ve selected through Build Buddy are accommodating of that. 



What sets Build Buddy apart is the customer service. It’s not that the tradies just go on site, do their work and leave. They want to engage with us, ask questions, and they’re happy to go through the work and discuss things. 

What difference has Build Buddy made in your build journey so far?

If we didn’t have the support of Build Buddy, we probably would have thrown in the towel a while ago to be honest with you. It's just that some of it can be so overwhelming - dealing with the council, getting the right paperwork... it's such a mission. It was really great that we had Build Buddy there, supporting us to do that and to give us what we needed so that we could get through those stages.